Last updated: June 9, 2026
This Refund Policy applies to all paid subscriptions to Retrace (the "Service"), operated by Yash Bogam. It forms part of, and should be read together with, our Terms of Service. The Free plan involves no payment and therefore has nothing to refund.
All fees are non-refundable except where a refund is required by applicable law. We do not provide partial or pro-rata refunds for unused time, mid-cycle downgrades, or unused quota. We may make exceptions at our discretion, but we are not obligated to.
Subscriptions (monthly or annual) renew automatically at the end of each billing period. You may cancel at any time from the billing portal. When you cancel, your subscription remains active and you keep access until the end of the current paid period; it then stops renewing, and you are not charged again. To avoid the next charge, cancel before the renewal date.
If your account is suspended or terminated for cause, including violation of the Terms, abuse, fraud, security risk, non-payment, or chargeback, any remaining prepaid period is forfeited and is non-refundable. If we terminate your subscription for convenience (not for cause), we will refund the prepaid, unused portion of your then-current term.
If you have a billing concern, please contact us first at hello@retraceai.tech so we can help resolve it. Initiating a chargeback or payment dispute may result in immediate suspension of your account while the dispute is reviewed.
Payments are processed by Dodo Payments and are also subject to its policies and to applicable card-network rules. Where those policies or rules require treatment that differs from this page, the legally required treatment applies.
Nothing in this policy limits any non-waivable rights you have as a consumer under applicable law. If you are a consumer in the EU, UK, or another region with a statutory cooling-off right for digital services, that right applies, unless, at checkout, you expressly request immediate access to the Service and acknowledge that you lose your cooling-off right once provision begins. Consumers in India and other regions retain any mandatory refund rights granted by their local law.
To request a refund where you believe one is due (for example, under your statutory rights), email hello@retraceai.tech with your account email and the charge in question. We aim to respond within 30 days. Approved refunds are issued to the original payment method via Dodo Payments.
Questions about this Refund Policy? Contact hello@retraceai.tech.